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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GES

March 19, 2025

5  out of  5
rating by GES
"A great company to do business with: They make things happen and the bottom line is they saved me a lot of money:"
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Christopher Ruscheinsky

March 18, 2025

5  out of  5
rating by Christopher Ruscheinsky
"Rob was the best and easiest agent to work with! Very personable, professional and made sure to go over everything beneficial to my specific needs. He went above and beyond to get the job done. If I could give him 10 stars I would!!"
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Rob Lucia

March 13, 2025

5  out of  5
rating by Rob Lucia
"I contacted my State Farm agency today in order to make a policy adjustment. The representative was extremely helpful in making the change."
We responded:
"Thank you, Rob, for sharing your experience! I'm happy to hear that our representative was able to assist you with your policy adjustment. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Tori Leahy

March 12, 2025

5  out of  5
rating by Tori Leahy
"First time home buyers and desperate for home insurance as our process went so fast. Jeremy was incredible! He was fast, informative and a true pleasure to work with. Thank you so much for helping us through a stressful process and making it feel easy!"
We responded:
"Thank you, Tori, for sharing your experience! I'm delighted that Jeremy was able to assist you so effectively during your journey. It's wonderful to know that he made the process smooth and stress-free for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Helene Nowacki

March 3, 2025

5  out of  5
rating by Helene Nowacki
"Both James and Kaden have far exceeded my expectations in helping me to quickly and efficiently find the best polices to suit my needs at the best price possible. Further more when they say that they are only a phone call away they truly mean it!"
We responded:
"Thank you, Helene, for your wonderful feedback! I'm glad to know that our office was able to assist you in finding the right policies quickly and efficiently. It's great to hear that our commitment to being just a phone call away made a difference for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Maribel Vazquez

March 1, 2025

5  out of  5
rating by Maribel Vazquez
"Thank you so much Robert Jackson!! Robert helped me out on getting insured both of my vehicles with really great rates and was very patient and helpful. Great customer service!"
We responded:
"Thank you, Maribel, for sharing your experience! I'm delighted to know that Robert was able to assist you with insuring you at great rates. His patience and helpfulness are truly valued by our team. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Sierra Burrows

February 27, 2025

5  out of  5
rating by Sierra Burrows
"Dealing with my auto insurance policy is easily one of my least favorite activities; however it was a breeze due to Alex's customer service skills. He is patient and knowledgeable and made this the best experience possible. I really appreciate his service and feel like we are in great hands. Thanks again!!"
We responded:
"Thank you, Sierra, for sharing your experience! I'm happy to know that Alex's patience and knowledge made handling your insurance policy a breeze. We truly appreciate your trust and are here to assist with any future needs. Feel free to reach out anytime!"
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Jordan Logan

February 21, 2025

5  out of  5
rating by Jordan Logan
"Jeremy was very helpful! He made the process smooth and easy."
We responded:
"Thank you, Jordan, for sharing your experience! I'm glad Jeremy could make the process smooth and easy for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Fred Crescente

February 7, 2025

5  out of  5
rating by Fred Crescente
"I've had the pleasure of dealing with these guys for many years and they have always been helpful and professional! A relatively new member of the team, Kaden Maalouf, particularly shines! His insurance knowledge coupled with his in depth knowledge of the State Farm systems (which need updating BTW!) helped to save me a BUNCH of money, with better coverage!! Thanks so much James and Kaden!"
We responded:
"Thank you, Fred, for your kind words and for being with us for so many years! I'm delighted to hear that Kaden has been able to assist you effectively and save you money while enhancing your coverage. Your feedback about the State Farm systems is appreciated, and we'll certainly take it into consideration. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!"
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virginia gonzales

January 30, 2025

5  out of  5
rating by virginia gonzales
"Alex was most helpful and got me a policy. Thank you."
We responded:
"Thank you, Virginia! I'm glad Alex was able to assist you in getting a policy. We appreciate your feedback and are here to help with any future insurance needs."
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Danny

January 25, 2025

5  out of  5
rating by Danny
"Very helpful! Got me the best rate out of several others! Did a great job explaining the policies!"
We responded:
"Danny, I'm happy you found our service helpful and that we could secure the best rate for you! It's great to know the policy explanations were clear and beneficial. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Christine Swan

January 23, 2025

5  out of  5
rating by Christine Swan
"Sam was so professional, friendly and efficient. She answered all my many questions and was able to provide me a better rate than my previous insurance company due to my driving record. I so appreciate good customer service and saving money!"
We responded:
"Thank you, Christine, for your wonderful feedback! I'm glad to know that Sam provided you with professional and friendly service while answering all your questions. It's fantastic that we could offer you a better rate and help you save money. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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aj-dp7

January 21, 2025

5  out of  5
rating by aj-dp7
"Kaden Maalouf is the best insurance agent I have ever met. Thanks for helping me understand insurance and save me some money!"
We responded:
"Thank you for your fantastic review! I'm so happy to know that Kaden was able to assist you in understanding your insurance needs and help you save money. It's wonderful to have team members like Kaden who are dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Sandy Brady

January 17, 2025

5  out of  5
rating by Sandy Brady
"I spoke with Marla, as I have done in the past regarding the rate for my vehicle. I appreciated her knowledge and her willingness to explain the options for my vehicle insurance. I was not necessarily looking to just lower my rate but wanted to understand what options I had and the ramifications of that decision. After speaking with Marla, I decided to leave my vehicle insurance where it was at. I want to always make my decisions by being an informed consumer and Marla went above and beyond helping me choose. Thank you Marla, for taking time to explain the various options! I appreciate the incredible service you provided!"
We responded:
"Thank you, Sandy, for sharing your experience! I'm happy to know that Marla was able to provide you with the information you needed to make an informed decision about your insurance. Her dedication to explaining options and ensuring you feel confident in your choices is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Rick Delgado

January 16, 2025

5  out of  5
rating by Rick Delgado
"Sam was very professional & courteous throughout the whole process. I really appreciated her patience and carefully explaining the complexities of the auto insurance industry. Thank you Sam for. Your courtesy and your excellent service. Rick Delgado."
We responded:
"Thank you, Rick, for your wonderful feedback! I'm delighted to know that Sam provided you with professional and courteous service. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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angelica Le

January 14, 2025

5  out of  5
rating by angelica Le
"Great Experience with My Agent Sam. Happy to be saving some Money.With State Farm. Thanks Again."
We responded:
"Thank you, Angelica, for sharing your positive experience with Sam! I'm delighted to know you're happy with the savings you're enjoying with State Farm. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Jennifer Graham

January 10, 2025

5  out of  5
rating by Jennifer Graham
"Just switched over to State Farm. After years of trying to get a better rate, I finally got it! Saving nearly $75 a month. Great service and was a smooth transaction. Thank you for your help Kaden!"
We responded:
"I'm happy you made the switch to State Farm, Jennifer! It's fantastic to know you're saving money. I'm glad Kaden was able to assist you with a smooth transaction. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Daniel Johnson

December 26, 2024

5  out of  5
rating by Daniel Johnson
"James Madrid's team was extremely helpful responsive regarding my inquiry regarding opening a new policy with them. I appreciate their professionalism with moving my homeowners and vehicle policy."
We responded:
"Thank you, Daniel, for sharing your experience! I'm glad to know that our team's responsiveness and professionalism made the process of opening your new policy smooth. We appreciate your trust in us for your policies. If you have any further questions or need assistance, feel free to reach out anytime."
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Daiana Nascimento

December 12, 2024

5  out of  5
rating by Daiana Nascimento
"Very nice and quick. Great price ! 🙏🏼"
We responded:
"Thank you, Daiana! I'm glad you found our service quick and the pricing great. We're always here to help with any future needs!"
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Steven Schroeder

December 2, 2024

5  out of  5
rating by Steven Schroeder
"Excellent service"
We responded:
"Steven, thank you for your review! We're glad you found our service excellent. Your satisfaction is our priority, and we appreciate your feedback. If you need any further assistance, feel free to reach out!"
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adrian lopez

November 22, 2024

5  out of  5
rating by adrian lopez
"Kaden was super helpful and made the process smooth 10/10 recommend!!"
We responded:
"Kaden is a valuable part of our team, and I'm glad he could make the process smooth for you, Adrian. We appreciate your recommendation and your 10/10 rating! If you need any further assistance, feel free to reach out."
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Zedrik Querol

November 14, 2024

5  out of  5
rating by Zedrik Querol
"Me and my family have been serviced by your organization for many years, and we're so satisfied with the service. Please do give due credit to your customer service staff - Brandy, who have been always very helpful, and we feel at home every time we speak to her. Thanks so much for staying very kind and very helpful at all times Brandy!"
We responded:
"Thank you, Zedrik, for your wonderful review! We're so happy to know that you and your family have been satisfied with our service over the years. Brandy is indeed a valuable member of our team, and we're grateful for her dedication and kindness. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to her. If you ever need any further assistance, please don't hesitate to reach out. - James Madrid - State Farm Insurance Agent, Las Vegas, NV"
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Lenonda Robinson

October 31, 2024

5  out of  5
rating by Lenonda Robinson
"Mr. Madrid, thank you for hiring such a wonderful account representative, Sam Parada. She is knowledgeable, professional and caring. She listened to my needs and gave me an outstanding quote much lower than the agency I had been with for over 30 years. The process was quick, yet thorough and I received all paperwork promptly. Blessings to you, Sam"
We responded:
"Lenonda, thank you so much for your kind words! I'm happy to hear that Sam was able to provide you with such a positive experience. Her professionalism and care are truly valued in our office. It's wonderful that she could offer you a quote that met your needs and exceeded your expectations. If you ever have any further questions or need assistance, don't hesitate to reach out. Blessings to you as well! - James Madrid - State Farm Insurance Agent, Las Vegas, NV"
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Regina Cervantes

October 24, 2024

5  out of  5
rating by Regina Cervantes
"Jeremy shows exceptional professionalism and expertise in educating me about life insurance options for myself and my family."
We responded:
"Regina, thank you for your wonderful review! I'm happy to hear that Jeremy provided you with exceptional professionalism and expertise in discussing life insurance options for you and your family. We always strive to ensure our customers are well-informed and confident in their decisions. If you have any further questions or need assistance in the future, don't hesitate to reach out. - James Madrid - State Farm Insurance Agent, Las Vegas, NV"
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Cindi Heil

October 22, 2024

5  out of  5
rating by Cindi Heil
"We are new with State Farm. Right away i got a rock in my windshield and the staff got it all taking care of right away. The following week my partner was in a car accident and totalled his car (everyone is okay). James Madrid/staff had it handled right away again. No matter the size of the project this team has shown above and beyond that any issue is to be handled with quick response and professionally handled. Thank you for showing us we made the right move with State Farm!"
We responded:
"Cindi, thank you for sharing your experience with us! I'm glad we could assist you promptly with your windshield and your partner's car accident. Our team is dedicated to handling every situation with professionalism and efficiency. We're happy you feel confident in your decision to join State Farm. If you need anything in the future, don't hesitate to reach out. - James Madrid - State Farm Insurance Agent, Las Vegas, NV"