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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arthur Townsend

April 19, 2024

5  out of  5 rating by Arthur Townsend
"The customer service is amazing from James to Marla, Brandi and the team always professional and willing to assist makes it painless contacting my insurance agent thank you for been so amazing Norma"
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Tracy Mitchell

April 16, 2024

5  out of  5 rating by Tracy Mitchell
"Excellent customer service! Cristen Hill was professional and a complete pleasure to work with. She went above and beyond to help me with different options that would best suit my family. I highly recommend Mr. James Madrid State Farm Insurance!!!!"
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Haydee Ramos

April 9, 2024

5  out of  5 rating by Haydee Ramos
"I had called to change my car insurance over to State Farm and was helped by Cris. She was very kind and very helpful. She explained to me what I was getting and made me feel very comfortable. She was very professional at what she does. Thank you so much for helping me with this."
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eunice chen

April 3, 2024

5  out of  5 rating by eunice chen
"The agent listened to my needs carefully and answered my questions professionally and clearly. I received a quote that suits my specific situation perfectly in just two short telephone conversations."
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Adriana Arévalo

April 1, 2024

5  out of  5 rating by Adriana Arévalo
"I couldn’t be happier with the service provided by this company, especially by Kaden Maalouf. He has high customer service standards and is always willing to explain every step in the process. Every time I need anything related to my policies, he responds promptly and with all the necessary information. I strongly recommend this office to cover all your insurance needs."
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Joelle Fleck

March 29, 2024

5  out of  5 rating by Joelle Fleck
"I have been a client of this agency for over 20 years.Everyone is extremely competent, knowledgeable and kind people.Best in Las Vegas!"
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Jason Haverly

March 28, 2024

5  out of  5 rating by Jason Haverly
"I have to say professionalism friendly and professional are some of the words that I would like to add regarding and working with Miss Richardson. Always have great customer service. Very kind lady."
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Martha Glenn

March 28, 2024

5  out of  5 rating by Martha Glenn
"Spoke with Sahara about possibly moving some policies doing a state to state and she was very knowledgeable and so polite. This is the kind of agency that people would want to have! You are not a number you are a person! Great job on customer service!"
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March 22, 2024

5  out of  5 rating by C
"Robert was most helpful, efficient, and congenial! A pleasure to deal with! Thank you!"
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sharon williams

March 21, 2024

5  out of  5 rating by sharon williams
"Had a amazing experience with Cris Hill, She was absolutely amazing ,very professional, kind answered all my questions ,help me beyond measure .I am so grateful ,I had a truly wonderful experience. Was quoted a great price was extremely happy with the whole process. Kudos to Cris Hill. Blessings. Thank you for going above and beyond."
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Celestial Theodore

March 13, 2024

5  out of  5 rating by Celestial Theodore
"Alex Stricklin is an amazing agent! He explained everything to me and answered all of my questions. He is so kind and patient it's such a pleasure to speak with him. I definitely recommend this State Farm Office."
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Stacey Jensen

March 11, 2024

5  out of  5 rating by Stacey Jensen
"Best customer service and best prices in the Las Vegas Valley. They carry my three vehicles and home owners insurance. Brandi was extremely helpful with some adjustments I needed to make on one of my car insurance policies, she gave me the options that would work best and cheapest for me. I am so pleased with the service I receive from State Farm, James Madrid Agency. They went above and beyond to help me. I highly recommend them for anyone looking for a great one stop shop insurance company."
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Curt Dogg

March 3, 2024

5  out of  5 rating by Curt Dogg
"Can't say nothing about bad about these guys, I haven't been the best customer but I have been treated very well by this StateFarm team . They really are a like a good Neighbor lol"
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Eric Brandt

February 28, 2024

5  out of  5 rating by Eric Brandt
"It is rare for me to do a review. I have worked with many agents and insurance companies over the years, but Alex is a star among them. Personable and professional, he got me an array of policies that will protect my family at a competitive price. I couldn’t be happier to move to State Farm with Alex as my agent."
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Lydia Goebel

February 27, 2024

5  out of  5 rating by Lydia Goebel
"Nancy helped me get a great discount for my first new car. Cris helped to close the deal with me. Thanks to them both :)"
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Law Cook

February 24, 2024

5  out of  5 rating by Law Cook
"Mario helped me today and he was excellent! He was patient, kind and totally accommodating. I really appreciate him going the extra mile to explain things so well and give me the right recommendations. I really appreciate this firm, because of people like him. Thank you William Cook"
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Tristin Deroboam

February 24, 2024

5  out of  5 rating by Tristin Deroboam
"Cristen was awesome and very helpful"
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Carly Harrison

February 24, 2024

5  out of  5 rating by Carly Harrison
"Cristen was a great help!"
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Clarissa Cousart

February 23, 2024

5  out of  5 rating by Clarissa Cousart
"Cris Hill was very pleasant and professional. My previous insurance was over charging me. I was sold on state farm as soon as she explained everything to me and their affordable deals. Cris also made sure I had the rate we originally discussed almost a month ago. She also went the extra mile in explaining what my next process would be on leaving my current insurance. I will highly recommend Cris and her office."
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Vanessa Cooley

February 22, 2024

5  out of  5 rating by Vanessa Cooley
"Cris was so sweet very helpful kind and I appreciate the help I was really stressed about getting car insurance and she was helpful kind and even helped me get a good price for renters insurance as well definitely recommend them"
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Anthony Harshing

February 21, 2024

5  out of  5 rating by Anthony Harshing
"Today I spoke with Chris and Brandy : two FABULOUS, professional, very knowledgeable, engaging, courteous, VERY KIND, honest, compassionate articulate agents --- they elevate their occupation !.... that are not only a merit to your company, but are beautiful people!.. i.e the personal/human touch ( which makes a hugh difference in an otherwise impersonal/sterile industry ) and this goes for that Kendall as well !....3 sweethearts that make me feel they got my back ! I demand monetary remuneration : $$$$ for their work : i will speak to NONE others from here on out ! Sincerely, Anthony Harshing .....3 hugs to 3 REALLY nice ladies....." awww shucks "....thanks , Kendal, Chris and now Brandy ! :-)......Brandy: My heart goes out to you.. :-( ...OH, and tell Kendall Chris told me about the wonderful thing she did ....BLESS YOUR HEARTS, GIRLS !"
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Hunter Roberts

February 19, 2024

5  out of  5 rating by Hunter Roberts
"Cris was AWESOME! I’ve never had renter’s insurance before so the whole thing was a little intimidating but she answered all my questions, made me feel at ease, and was overall very helpful. Thank you for EVERYTHING Cris!"
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Greg Cook

February 19, 2024

5  out of  5 rating by Greg Cook
"I have been with them for 19 years. Great service, easy, always listening and being helpful. LeeAna was awesome and courteous."
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Dave Hagen

February 19, 2024

5  out of  5 rating by Dave Hagen
"Alex Stricklin has been amazing to work with! His professionalism and attention to detail has been off the charts! Thank you Alex! Dave Hagen Provo, Utah"
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Resty m g f

February 16, 2024

5  out of  5 rating by Resty m g f
"Cristen hill was one the best insurance rep I’ve ever delt with ever. Kind generous and very honest. She explained my auto and home policy very thoroughly. Nancy Molinar was also very helpful when Cristen couldn’t assist me because she was at the hospital with her grandfather. She explained very well about collision coverage etc. both ladies deserve 5 stars"