James Madrid

"I thought I was paying more than I should with my insurance. I was so close to changing my insurance to another insurance company. Luckily, I was able to speak to one of the best State Farm representatives, Mona. She wanted to make sure I am getting the best coverage and price. To help me understand, she asked me to do a quote from another insurance company and compare it to my current insurance. She went through each detail of every coverage between the two insurance companies. I realized there are many factors why I pay a little more. Long story short, I ended up keeping my policy because it works better for my current situation. She was incredibly helpful, honest, and patient. She only cares about what is best for her customers. Thank you Mona."

"I had an accident which required alot of information from State farm. I must admit they are the best, but it was a long and exhausting process thank god for Kendal @state farm this young lady made this so much easier for me I literally couldn't talk and Kendal made sure that everything went as smooth as possible and even gave me some encouraging words to make me feel better about all of this mess. I cant thx her enough everyone says it's my job! No kendal made sure I feel she went beyond her job to make things better for me. Thank you Kendal and State Farm ❤"

"Excellent customer service from James and his team ever since we joined State Farm. Always looking out for our best interest, they helped us get our home and cars insured. Hannah recently helped us update our insurance policy. She was very informative regarding the car we added and helped us save money where possible. Thank you, James, Hannah, and Rachel for making every call an easy and pleasant experience."

"Ever since I've moved out on my own from Kentucky to Nevada, I've been using this branch for rental insurance for living in apartments. They make every move I've made in Las Vegas incredibly easy, and send not only me, but my partner on the insurance as well, birthday cards. With being a young adult, sometimes moves and dealing with policies through different leasing offices can be a little stressful, and they never fail to make the process the most smooth out of all the utilities and services needed to live in an apartment that requires rental insurance. Everyone I've talked to in the approximate five years I've utilized this branch is incredibly helpful, but also bubbly and overall a joy to work with. Hannah went above and beyond to help me out with fixing my current policy, and made it clear she plans to continue to assist me through the process if extra steps are needed. I can't thank this branch enough, and I hope other people will utilize it!"

"Kendall Richardson was great. I wanted to get some information for my parents regarding renters policies and and home owners insurance for property they are purchasing in Vegas. I honestly didn't have time to do a full quote but had specific questions. She let me ask my questions and then gave some additional info to take other things into consideration. She said "I just want to make sure you're educated"...I appreciated that. Even if my parents don't select state farm it wouldn't be because of customer service; she was patient, informative, sounded like she actually liked her job. If we do come over I'd request her every time"

"Both Rachel Verduzco and James Madrid are the reason why I’m with State Farm since day 1 (10 years + now) extremely helpful. Always figuring out the best option for me. Always helping me save money. Always responsive and organized. Always friendly!!!! No such thing as a stupid question. Thank you both feet much !"

"Great team! The office went ABOVE AND BEYOND to provide me everything I needed for my professional liability insurance. They never fail whenever I need them! Always warm, cordial and professional. You can always count on them. Give them a try and you will be happy you did. Great job guys, and thank you for all that you do, Marla and team."

"This review is SPECIFICALLY directed to an employee by the name of Kendall Richardson. I have NEVER been so happy chatting with an employee of the insurance industry. Kendall is one STRAIGHT SHOOTER who is willing to put in the time and energy to straighten out issues. YOU ROCK KENDALL!! Thank you for ALL your patient help and understanding with resolving the issues I was having. I don't want to deal with anyone else but you!! You seriously earned extra stars!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐"